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Twitter rolls out quick replies in direct messages to speed up customer service

Micro-blogging website Twitter has rolled out quick replies and welcome messages in Direct Messages to speed up customer service and to enhance conversational experiences between businesses and people online. These features are designed to help businesses create rich, responsive, full-service experiences that directly advance the work of customer service teams and open up new possibilities…

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Apple adds keyboard touch functions to Mac in major refresh

Apple’s high-end Mac laptops are getting a touch-sensitive strip above the keyboard, as the company aims to spark consumer interest in a product line that’s often overshadowed by newer gadgets like the iPad and iPhone. The new Touch Bar in the long-awaited Mac updates replaces the old function keys on a traditional laptop, offering a…

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Making energy-harvesting computers reliable

A revolutionary and emerging class of energy-harvesting computer systems require neither a battery nor a power outlet to operate, instead operating by harvesting energy from their environment. While radio waves, solar energy, heat, and vibrations have the ability to power devices, harvested energy sources are weak leading to an “intermittent execution”, with periodic power failures…

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Nokia finalizes acquisition of Alcatel-Lucent

innish telecoms giant Nokia on Wednesday said it had finalized its acquisition of former French-American rival Alcatel-Lucent. Nokia, the world’s number one mobile phone maker for more than a decade until 2012, had struck a deal to buy the other firm in April 2015 but has struggled to buy up the remaining shares to gain…

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Microsoft launches Teams to take on Slack

Microsoft on Wednesday unveiled its “Teams” tool for workplace collaboration, taking on rising star Slack in a hot market. “Microsoft Teams is an entirely new experience that brings together people, conversations and content — along with the tools that teams need — so they can easily collaborate to achieve more,” Microsoft Office team corporate vice…

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Enabling creativity: Collaboration technology at its finest

In the UK the creative industries contribute £84.1 billion to the economy. To put that into perspective, they are growing almost twice as quickly as the rest of the economy. With this exponential growth there is an increased focus on productivity and efficiency — particularly as deadlines become tighter and budgets more constrained. Time wasting…

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Automating big-data analysis

MIT researchers presented a system that automated a crucial step in big-data analysis: the selection of a “feature set,” or aspects of the data that are useful for making predictions. The researchers entered the system in several data science contests, where it outperformed most of the human competitors and took only hours instead of months…

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Microsoft beats estimates with $22.3 billion in quarterly revenue

This afternoon, Microsoft announced better-than-expected revenue of $22.3 billion, beating financial analysts’ consensus estimates, which came in just under $22 billion. Earnings per share were also higher than expected at $0.76. Net income was $6.0 billion. Microsoft stock is up in after-hours trading. Revenue rose in most of Microsoft’s business units, including its all-important Intelligent…

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Cyber security experts have raised concerns about Prime Minister Malcom Turnbull and senior government ministers sending private and confidential information via the messaging service WhatsApp. WhatsApp and similar messaging apps are great for normal day-to-day communication between friends, but using it to discuss matters of national security is certainly a choice that will raise eyebrows.…

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