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Twitter rolls out quick replies in direct messages to speed up customer service

Micro-blogging website Twitter has rolled out quick replies and welcome messages in Direct Messages to speed up customer service and to enhance conversational experiences between businesses and people online. These features are designed to help businesses create rich, responsive, full-service experiences that directly advance the work of customer service teams and open up new possibilities…

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Apple adds keyboard touch functions to Mac in major refresh

Apple’s high-end Mac laptops are getting a touch-sensitive strip above the keyboard, as the company aims to spark consumer interest in a product line that’s often overshadowed by newer gadgets like the iPad and iPhone. The new Touch Bar in the long-awaited Mac updates replaces the old function keys on a traditional laptop, offering a…

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